Faqs

There have been a small number of Micca MS10 and MS12 subwoofers that does not play sound when received by the customer. The symptom is that the subwoofer turns on, the power light turns blue, but there is no sound. The cause of this is that an internal subwoofer connector has come loose during shipping and need to be plugged back in. If your subwoofer has this behavior, please follow the steps below to check if it applies to you. Please read the instructions carefully and if you are not comfortable doing any of the steps, please contact our support and we will exchange the subwoofer for you. The steps here are to save you the trouble of boxing up the subwoofer and returning it.

Step 1: Remove all audio connections.

Step 2: Use a philips screw driver, remove the 12 screws along the border of the metal amplifier plate on the back of the subwoofer.

Step 3: Tilt the amplifier out and check if the connector at the circled location below has come loose. Reconnect the connector if necessary. Note that the red wire is to the left, and black wire to the right

Step 4: Reinstall the plate amplifier, hand tighten all 12 screws along the border of the metal amplifier plate.

Step 5: Reconnect audio connections, and plug the subwoofer back into AC power. The subwoofer should now be working correctly. If you continue to experience issues, please contact email support@miccatron.com and we will provide additional assistance.